I am a small-batch bakery and hand make my cheese straws daily using only premium ingredients and the past two years challenges have made sourcing ingredients more difficult. I normally keep a waiting list especially during the holidays. While we do everything possible to ship items in a timely manner, we understand if you would like to cancel your order if it has not shipped.
To cancel and receive a full refund of an order that has not been shipped or request a refund for wrong items, incomplete orders or missing items, please visit our return portal at https://kimscheesestraws.com/apps/return_prime. Please have your order number available.